Driving Directions:
My office is located at 4201 Spring Valley Road, on the northeast corner of Spring Valley and Midway Road in North Dallas. From I-635, exit Midway Road and go north. From the Dallas North Tollway, exit Spring Valley Road and go west. The building is a 14-story building with a large, open parking lot in front. There are several rows of parking designated just for visitors. Suite 1100 is on the 11th floor. Please have a seat in the waiting room and I will come out and meet you at your appointment time.
Arriving late/contacting me:
If you arrive late to your appointment, you can call or send a text message to 972-695-9740 to let me know you’ve arrived. I do not double book and reserve your appointment time just for you, and will not give away your time even if you are late, but it does help me to know if you’re on the way.
Cancellation Policy:
Because I reserve the therapy appointment time just for you, my cancellation policy is 2 full business days (48 hours) notice for 1 hour appointments, and 3 full business days (72 hours) notice for extended couples sessions (1.5 – 3.0 hours ). If you cancel later than this, the full amount of the session is charged, unless there is an acute emergency. Hazardous weather conditions or emergency illness requiring doctor or hospital visits would be clear exceptions. Transportation glitches, oversleeping, and last minute work meetings are less clear and I usually ask for compensation of my time in those instances. Please speak with me about any questions or concerns you have regarding my cancellation policy before we meet.
Map 
4201 Spring Valley Road 
Main Lobby 
Waiting Room 
Entrance to Suite 1100 
Dr. Moates Therapy Office